Service technician in advisory talks with customer

PROtect – Service for your machines

Routine service options

We offer a variety of routine maintenance options tailored to your specific needs. This allows you to plan ahead, reduce downtime and ensure that your machines remain productive. We provide transparent advice specific to your industry, coordinate appointments and guarantee the availability of suitable spare parts – even 15 years after machine production ceases. Our comprehensive service network protects your machines and your business, giving you total peace of mind.

Service option overview

Inspect *

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Maintain

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Prevent

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Detailed scope of services

According to your requirements – choose from our options for routine service with different levels of cover.

Inspect

Comprehensive inspection with reasonable recommendations

An expert inspection (Inspect) during the period of your warranty, with basic functional and visual check with on-site user training if required.

Our goal is to ensure the proper functioning of your machine, to enable accurate future planning and to preserve the value of your investments in the long term.

Corrective installation work is invoiced separately.

Services

Booking reminders and coordination by Miele
Call-out and travel charges included
Labour costs for visual and functional inspection included
Electrical safety checks relevant to the machine
Recommendation of any further action and repairs

*Only available for non-Miele installs

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Maintain

Service solution to protect your investment and reduce downtime

Maintain covers the maintenance of your machine in line with a detailed model-specific Miele checklist. We comply with all valid regulations and document all results in a machine specific protocol.

This service solution reduces machine downtime and ensures consistent results. In addition, if any worn parts are identified, we will provide you with an estimation for future repair work.

Repair work is invoiced separately.

Services

Booking reminders and coordination by Miele
Call-out and travel charges included
Labour costs for cleaning, inspection and maintenance included
Comprehensive maintenance according to model-specific check list
Electrical safety checks relevant to the machine
Documentation of maintenance work
Recommendation of any further action and repairs

Request now

Prevent

Extra level of cover with pre-emptive replacement of defined wearing parts included

Our Prevent service solution additionally covers the costs of procuring and fitting pre-defined wearing parts. This future focused approach reduces machine downtime and increases productivity. With this solution you gain longer term visibility and ensure optimal performance.

Repair work is invoiced separately.

Services

Booking reminders and coordination by Miele
Call-out and travel charges included
Labour costs for cleaning, inspection and maintenance included
Comprehensive maintenance according to model-specific check list
Pre-emptive replacement of defined wearing parts included
Electrical safety checks relevant to the machine
Documentation of maintenance work
Recommendation of any further action and repairs

Request now

Contact

Miele Professional offers the perfect service solution to meet all needs. Miele's service team is available to answer questions and provide tailored advice.

Send request

Further services

Service technician attaching tubes to basket with medical accessories for measurements

IQOQ Qualification