Support for yourRangehood

Con@ctivity inoperative

Con@ctivity does not work or is unreliable.

The Con@ctivity 3.0 function is not activated at the cooker hood.

Activate the Con@ctivity function as follows:

  • Press the Run-on button for 10 seconds.

  • Press the  button or the 1 button twice.

  • Press the Lighting button.

If the LED is flashing, Con@ctivity is switched off.

To activate the Con@ctivity function, press the + or IS button.

Subsequently the LED or LEDs must light up continuously.

Press the Run-on button to save the activated setting.

Failed to set up the Con@ctivity function at the hob.

The hob and the cooker hood are connected to WiFi and linked to a Miele user account.

Remove both appliances from the Miele app.

Close the Miele app completely.

Start the Miele app.

The hob and the cooker hood must be recognised as newly found Miele appliances.

Connect both appliances to the Miele user account using the add to your appliances button.

Wait for 15 minutes.

The Con@ctivity function is now set up.

The hob and the cooker hood are not using the same WiFi access point (AP).

For example, the hob is connected to the WiFi router and the cooker hood is connected to the WiFi repeater. Not all routers or repeaters support the communication necessary for Con@ctivity.

Make sure that the hob and the cooker hood are always connected to the same WiFi access point (AP).

Additional media

Play video
Operating Instructions finder

Operating Instructions finder

Here you will find the operating instructions for your Miele appliances
Find your manual
Book a technician

Book a technician

We are happy to take your repair booking online or by telephone
Plan a visit
Contact us

Contact us

Visit our Contact us page to see the different ways you can speak to us.
Contact us